Extension

The extension number and password are mandatory fields that must be filled in under the Extension page.

Once an extension is successfully created, a welcome email will be sent to the user's email address with details about the newly created extension and PBX parameters such as the PBX SIP domain and the QR code. The PortSIP One App can be used to scan the QR code and register to the PBX without having to enter any information manually.

There is a QR code for this extension; instead of entering the information manually, you can save the QR code and use the PortSIP One App to scan the QR code to sign in to the PBX.

The Preferred transport for QR code list box allows you to specify the preferred transport for the QR code; when registering PBX by scanning the QR code, the PortSIP App will prioritize the preferred transport.

The Generate QR code with the below network interface option allows you to specify the "outbound proxy server" address for the client app when it scans the QR code to register to the PBX.

You can select a DID from the trunk and trunk DID pool for the extension in the Outbound Caller ID section; when the extension makes an outbound call to a trunk, the Outbound Caller I will be presented in the From header of the INVITE SIP message.

As shown in the screenshot below, if the call is made over trunk 1, the Outbound Caller ID will be 022000, and if it is made over trunk 2, the Outbound Caller ID is 88010. In most cases this will be locked to your SIP Service account with the provided DID.

• Record audio calls: If this option is selected, any audio calls with this extension audio calls will be recorded as audio files.
• Record video calls: If this option is selected, any video calls with this extension will be recorded as video files, and any video calls will be recorded as video files (MP4).
• Always make outbound anonymous calls: When this option is enabled, the user part of the "From", "P-Asserted-Identity", and "P-Preferred-Identity" headers in the INVITE message sent to the trunk will be set to "anonymous".
• Always deliver outbound caller ID: If you enable this option, the Outbound Caller ID will always be set as the user part of the From header in the INVITE delivered to the trunk.

Forwarding Rule

Each extension can have a set of call forwarding rules that define what ictVoIP Hosted PBX should do when the extension user is unable to answer an incoming call. This can be configured using the following criteria.

• The user’s status
• The time

Each status requires a call-forwarding rule. For example, if the user is unable to take a call whilst their status is "Available", the call can forward to voicemail or to the mobile phone number / Landline.

Forwarding the call to a certain mobile number requires the trunk and outbound rule configured.

The forwarding rules have the following optional values:

• Forward to voicemail: The call will be routed to the voicemail service so that the caller can leave a voice message. There is an option to select an extension number for the voicemail box. For example, if you select extension 108, the voicemail will be saved in the 108's mailbox; if you leave it blank, the voicemail will be saved in the extension's own mailbox.
• Forward to number: permits you to enter a number and then forward the call to that number; the number can be an extension number or system extension number (ring group, virtual receptionist, meeting number, queue number) or a PSTN phone number (forwarding the call to a certain mobile number requires the trunk and outbound rule configured).
• Hangup: The call will be terminated by the PBX.
• Ring anyway: send the call to this extension anyway.
• Exceptions: You can create exception rules for an extension by entering the caller ID, selecting the time shifts in the Received During field, and choosing the desired action in the Forward To field. If a call matches one of the exceptions, it will be rerouted according to that exception rule, and the extension’s normal forwarding rules will be bypassed.

Voicemail

The Voicemail page allows you to specify the extension's voicemail preferences (including the voicemail PIN number for authentication), enable or disable PIN Authentication, and enable IctVoIP Hosted PBX to read out the message's date and time.

The Choose default Voicemail greeting message section allows you to configure your voicemail greetings.

Click the "+" button to upload the new greeting file, and click the Switch icon to specify it as a greeting file. You can also record the voicemail greeting by dialing the FAC *57.
Office Hours

Office Hours

The Office Hours Scheduling feature allows a user’s status to be changed on the basis of global office hours or specific office hours.

Choose whether the extension will use Global Office Hours or Specific Office Hours. Select the Use Specific Office Hours option to set specific office hours, and that allows the creation of different office hours for each day.

The time shift 00:00-23:59 indicates that the entire day is open for business, whereas 00:00-00:00 indicates that the entire day is closed.

For more details about the Office Hours and Holidays, please read the Office Hours and Holiday Schedule.
Phone Provisioning

The Phone Provisioning tab allows you to add or edit the settings of phones linked to this extension. The management of IP phone settings is discussed in the section 4 Phone Device Management.

BLF

You can configure the BLF lights on an IP phone in this tab.

Match a BLF button with an extension, so that this button will show the status of that extension. The number of available BLF buttons varies per phone. The following options are available for BLFs.

• BLF: shows the dialog status of another extension
• Visual Park: the unique park feature that ictVoIP Hosted PBX offered, get more details in the article Call Parking.
• Speed Dial: link to a phone number for easy calling
• Custom Speed Dial
• Change Status

Extension Status

We can see the extension status in the list by selecting Call Manager > Users from the menu. The extension's current status is indicated in the Status column. The alarm icon indicates that an extension has enabled push notifications successfully; the blocked icon indicates that the extension has enabled DND.

You can click on the search icon to check an online extension's device details.

As shown in the below screenshot, extension 102 is registered from a PortSIP One client (IP is 192.168.0.22, the port is 5960 over the UDP transport), and the Yealink T53 IP Phone (IP is 192.168.0.36, the port is 5060 over the UDP transport).

Register the Client App and IP Phone to PBX

Please read this article to learn how to register the client app and IP Phone to the ictVoIP Hosted PBX: How to Configure the Endpoints?