* Please note, in order to use this you must purchase the ictVoIP Apps Pro Package.
All in one softphone to make and manage calls
The ictVoIP desktop apps go far beyond what you know from traditional SIP soft phones. You can see the status of your coworkers, call or text them, see messages in your mailbox, see you call history, call recordings and even see what is going on in your ACD. And you can change your preferences in your Platform, like redirections, upload your profile image or timezone.
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User interface features
We always work to develop and include features that most valued by our customers. Here's the short list of what can be found in our desktop softphone app.
Calls & messages
ictVoIP softphone not just displays the list of calls and messages, but also provides all the necessary information about the call. Each new call and message will show a "new" tag so you know what happened while you were away or on the break.
Voicemail & recordings
View and play you voicemails from the app. When available, the soft phone will show your the text preview of messages. You can listen to messages through the interface or download them for sharing. When calls are automatically recorded, users and managers can listen to those recordings and also take notes. An audit log keeps track who accessed the recordings.
Address book & groups
Organizing and sorting through contacts can be a tedious process especially for a larger domains and systems. Address book can display additional information such as company, position, or any other custom information that can help to better identify contact. Internal extensions can be put into groups for better accessibility and management.
Automatic call distributon (ACD)
Absolute access to most important information of the ACD. Monitor agents and compare their performance for various durations. See the speed of answer, transfer, and abandon rates. CDR records show precise information about each call and more.
