Voicemail Greeting Customization

If you want to change the default voicemail greeting on your mailbox.

Dial *97 from your phone and at the Voicemail menu select the option "0" (Voicemail options) and then the option "0" (Unavailable message) there you will be able to record your greeting, and to save it. Any greeting set this way will take precedence over any greeting options, including uploading a Recording or using the System Default greeting.

*Please note that you must change the Unavailable Message Recording option of your Voicemail account to the desired greeting for the changes to be reflected.

*Recording your greeting using your phone and the audible Voicemail system, will take precedence over any Recording uploaded or the System Default. 
 If you wish to use an uploaded Recording or the System Default greeting, please delete your recorded greeting first. 
*(Uploading is currently not available but if required please open a ticket and include your attachment to be added to your voicemail)

Voicemail Access Codes:

You can access your voicemail with any device/system connected directly with your account or subaccount to our VoIP network using the codes below:

• *97 (Asterisk 97) is used to access directly the Mailbox associated to the account you are dialing from.

• *98 (Asterisk 98) is used to access your Voicemail and choose one of your Mailbox accounts. (Will prompt for Mailbox ID [generally your DID] and Password)

If for any reason you do not have access to our VoIP network, you can check your Voicemail by just dialing your DID. Once the Voicemail system answers your call, press the asterisk key (*). You will be prompted for the Mailbox ID (or hear the mailbox automatically selected, depending on the POP server you are using) and Password, once logged in to your Voicemail, press 0 (zero) for options. You can also record your greeting from there by selecting option 4 (four). Please be aware this is considered a regular incoming call and will be charged according to your monthly DID plan.

Navigate the Voicemail Menu

Once you access your voicemail you're going to be prompted with the number of new and/or old messages you have in the mailbox. Here's the list of options you have with the voicemail system within our VoIP network.

• 1 - Play the first new/old message available in your mailbox.

• 2 - Change folders. This option allows you to change to another folder in order to hear the messages you have stored in that folder. At the moment it's not possible to change the name of the folders.

0 - New Messages
1 - Old Messages
2 - Work
3 - Family
4 - Friends
# - Cancel

• 0 - Voicemail options. In here you can change your greetings and record your name, also you can change the password for your voicemail.

1 - Unavailable message
2 - Busy message
3 - Name. 
4 - Temporary message
5 - Change Password
* - Return to the Main Menu

Notes: 
* To Delete a Recording you can just record again, a moment of silence, or create a new recording overwriting the old.
* Please note that if you change the password over the phone (Option 5), it will not change at your Client Area>>VoIP Panel>>Management>>Voicemail options,
  and you will have to manually change the password there. If you don't don't change it at the customer portal and you modify any other value  
  later, when you apply the changes the old password will be set again to your mailbox, since the modify option apply all the values set at 
  the voicemail options.  

The following options are available when you're listening to your messages.

• 3 - Advanced Options

1 - Send a reply. Currently not available.
2 - Message Envelope. Speak the date and time at which the message was received.
* - Return to the Main menu.

• 4 - Play the previous message.

• 5 - Repeat the message.

• 6 - Play the next message.

• 7 - Delete the current message, without confirmation.

• 8 - Forward message to another user. When prompted for an extension, you must enter the full mailbox ID of the intended destination (e.g. 52739500).

1 - Prepend the message with a recording.
2 - Send the message without a prepending message.
* - Return to the Main Menu

Known Voicemail Issues or Frequent Questions

I Can No Longer Listen to My Voicemail on my Android Phone.

Our VoIP network uses a compressed WAV format for the voicemail messages (WAV49).

This helps server stability and lessen the bandwidth used by our VoIP network customers to download the file.

Please download another FREE Audio Player like Remote Wave and this will resolve this issue instantly. 
You will be given a choice of what application to use to listen to the file or you can make it your Default Audio Application.
If this doesn't work for you, you can always go back to uncompressed WAV format, in your Manage Mailbox options.

My Voicemail Messages keep stopping at 3 minutes.

The Current Maximum Length, a voicemail message can be, is 3 minutes.

I Keep Receiving Cut Off Voicemails from People

While recording a message the system listens for 5 seconds of silence. If the systems detects no sounds for 5 seconds it will 
Stop the VM Recording and send a person to VM options.

How Can I Delete All Voicemail Messages in My Mailbox.

You can only delete all messages from your Client Area>>VoIP Panel>>Management>>Voicemail page.

I have Voicemail Messages but when I login the system tells me I Have No Voicemails

It is possible that you have selected the option to Delete Voicemail Message once it has been sent to email.
Please see the Creating a Voicemail Mailbox Section to change this option.

I Dial *97 But the System Still Asks for Mailbox Number

In order for *97 to work you have to make sure the device or softphone you are using is connecting to the servers with a SIP account associated with that Mailbox. 
So if you are connecting with your main account or a sub account, please see Assigning Your Voicemail to Your Account. 
If you are connecting with a phone not connected to our VoIP network service then for security reasons you will have to enter the mailbox number and password.